Frequently Asked Questions

The following questions may help you.

• Other questions

The following questions may help you.

• Can I change the date or direction on my ticket?
It is not possible to change the date or route of the purchased tickets on the website or mobile application. You can take help from our call center by calling 444 87 87 or 0850 737 8 737 for all your ticket changes. For the requests for date or route change, transactions will be made due to the rules that determined by the airlines, which may lead apply change penalty and the take the price difference between the tickets that you want to change to amount. Except for the change penalty and the possible price difference that may occur in the reservation change; In addition, a transaction fee of 250 TL for domestic lines and 600 TL for international lines is charged. The "Transaction Fee" that taken for that service provided cannot be refunded.
• How Can I Use My Opened Ticket?

The terms and conditions for utilizing open tickets are subject to variation depending on the airlines. If you have decided on a new date for your travel and wish to make modifications to your open ticket, you can get in touch with our support line at 444 87 87.


• Other questions

The following questions may help you.

• What is the baggage allowance?

According to airline sales policies, tickets with and without baggage can be offered for sale in many airlines.

Before purchasing your ticket, you can check your baggage information and your baggage allowance by clicking on the 'Details' section or the 'Flight Rules' tab under the flight information.

If you have made the purchase, you can access detailed information about your baggage information by clicking on the "E-ticket" section in the flight detail information we have sent to you.



• I want to purchase extra baggage. What should I do?

For information about extra baggage, you can request assistance from our support line at 444 87 87 or +90850 737 8 737.

• Other questions

The following questions may help you.

• How can I make changes to my invoice information?

In e-archive invoices; after the 7th of the next month, the previous month's invoice cannot be canceled or changed.

For changes in personal invoices that comply with the above condition, the "Goods Returned" - "Returned Goods" fields under the invoice will be filled in and the reason for the return will be briefly explained. In the invoices issued to the company, a return invoice is requested for the current invoice, and a new invoice is issued after this process. .

• When will my invoice arrive?

Your invoice will be sent to your e-mail address within 7-10 days.


• I have not received my invoice, what should I do?

Your invoice will be sent to your registered e-mail address within 7-10 days from the date of ticket purchase. 

We kindly ask you to check your contact address that you used during your purchase.

Within 7-10 days of your purchase, you can access your invoice by clicking the 'View Invoice' button from the 'My Account' > 'My Travels' tab in your membership account or by clicking the 'View Invoice' button in the 'Quick Actions' menu on the home page. 

Go to My Travels page.

If you are not a member, you can click the 'View Invoice' button by entering your reservation number (PNR) and last name information from the 'My Reservations' tab in the 'Quick Actions' menu within 7-10 days of your purchase. 

If you cannot access your invoice information, you can contact us at faturatalep@ucuzabilet.com.

View with PNR and last name from the 'Quick Transactions' tab.

• Other questions

The following questions may help you.

• What is online check-in?

It’s a service that allows passengers who have purchased their tickets from the relevant airline to complete their transactions online more quickly and easily before they go to the airport.

When you check in online, you don't have to wait in line for your check-in process at the airport.

You can also select your seat number by following the online check-in steps on the relevant airline page.While many airlines do not charge a fee for online check-in, some airlines may charge for specially preferred seats.

• What do I need for online check-in?

You can check-in by using the PNR number sent to you via SMS and e-mail for domestic flights and by using the airline PNR number sent to you via e-mail for international flights.

If you do not know the airline of your flight and your airline PNR number, you can view the details from the "My Travels" section within your membership information.




• How can I make my check-in transaction?

Online check-in can be done on the page of the relevant airline.

You can complete your online check-in process by entering your ticket number or reservation code (PNR) and surname in the "check-in/reservation" field of the online check-in section of the website.

Online check-in is not a service of our website, it can be done through the airlines' own websites.

You can access the check-in websites of the airlines at https://www.ucuzabilet.com/online-checkin.

• Other questions